BUSINESS POLICY

Effective Date: Oct. 1, 2026

1. MINIMUM ORDER REQUIREMENTS

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Minimum Order Value: A strict $75.00 minimum applies to every wholesale purchase order.

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Wholesale Operations: We operate strictly as an online commercial business-to-business wholesaler.       Single-unit retail orders are not accepted.

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Backorders: Any items on backorder at the time of fulfillment will be canceled and refunded           automatically rather than held.

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2. ACCEPTED PAYMENT TERMS

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All orders must be prepaid in full prior to order fulfillment and shipping.

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Approved Payment Methods:

• Major Credit Cards (Visa, MasterCard, American Express, Discover)

• PayPal

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3. ORDER HANDLING & FULFILLMENT

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Standard Processing: Orders under $300 are processed and shipped within 1 to 2 business days.

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Bulk Orders: Larger volume orders require additional handling time and quality assurance verification.

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Pick-Up: We operate exclusively as an online vendor. No pick-up available.​

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Digital Catalog: Windcatcher Wholesale operates an eco-friendly digital model and do not print physical catalogs. Real-time availability and new releases are updated continuously on our website.

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4. SHIPPING

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Standard Ground: UPS Ground is our preferred shipping method. Shipping takes 2-5 business days.

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Carrier Disclaimer & Delays: Windcatcher Wholesale is not liable for transit delays caused by carrier disruptions, adverse weather events, or other unusual interruptions once your orders leave our warehouse.

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5. RETURNS & EXCHANGES PROTOCOL

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All Sales Are Final: Due to wholesale volume pricing, we observe a No Returns and No Exchanges policy.

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Damaged/Defective Merchandise Claims: Buyers must inspect shipments upon delivery. Any product defects or transit damage claims must be formally reported within 14 days of delivery receipt.

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6. ACCOUNT REGISTRATION GUIDELINES

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New commercial accounts may be established through our secure online portal:

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1. Visit Portal: Navigate to the official domain at WindcatcherWholesale.com

2. Account Portal: Click the "Log In/Sign Up" option situated in the header navigation menu.

3. Complete Profile: Enter required business information as prompted.

4. Express Checkout Option: If you have active cart items, you may initiate checkout and elect either to complete full registration or proceed via authenticated Express Checkout.

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7. CUSTOMER SERVICE & SUPPORT CONTACT

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For order status inquiries, defect claims, or general questions:

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• Submit a direct ticket via the "Chat with us" wedge on our portal.

• Visit the Contact page for direct inquiry forms.

• Email us at sales@windcatcherwholesale.com

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